Frequently Asked Questions

Steam cleaning is also known as deep cleaning. That’s because it is the only carpet cleaning method known to remove at least 97 percent of dirt and bacteria from carpeting. It is also the only method that reaches all the way down to the lowest layer, or “backing”, of your carpeting to clean it thoroughly. This makes it the best method for dealing with ground in or difficult stains. Steam cleaning restores the color in the fibers making it smell and look new again!

Here's Rule No. 1 regarding spots and spills on your carpeting: Clean them immediately. If you catch the spill when it's fresh, you've got a good chance of removing it totally. Consider a white terry cloth with hot or cold water, blot the stain into the cloth. This will avoid permanently settling in the fibers & pushing the stain in the padding or sub floor.

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pets somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.